Refund policy

1. Apple in-app subscriptions

For Business subscription charges and refund requests, use Apple's purchase history and refund process. Apple determines refund eligibility under its policies and applicable law. Contact Tovi for subscription-access and service issues.

2. Shop, class and offline event prices

Prices shown for a shop, class or offline event are not Tovi service fees. Tovi does not collect or hold those payments. Contact the relevant organiser about cancellations and refunds.

3. Contact

For subscription access or billing-record questions, contact hello@oruvena.com. Submit Apple payment refund requests directly to Apple.

Deposit Information

Check the seller’s refund terms saved when booking and request refunds from the seller. These terms and notices do not limit statutory consumer rights.

Tovi provides booking intermediation and is not a party to the deposit transaction. Tovi does not receive, hold or transfer the funds. Contact the seller about receipt and refunds. This notice does not limit statutory consumer rights or Tovi’s legal duties.

Business details

Company: 오루베나 (ORUVENA) · Representative: 김지구 (JIKOO KIM)

Business registration no.: 531-16-03083

Address: 부산광역시 동래구 동래로 61, 107호(명륜동, 청마아파트)

Contact: hello@oruvena.com